Full-stack developer

Natalie Oldroyd

Multidisciplinary creative and engineer. I've worked at Shopify and Expedia, and before that founded and scaled an activewear brand from scratch.

Natalie Oldroyd

Experience

  1. Shopify

    Developer Support SpecialistAug 2022 – Aug 2024

    Remote · St. John's, NL

    Technical escalation point and builder of internal tooling, working with enterprise merchants on custom apps and API integrations.

    • Expanded an existing MCP service in Ruby on Rails to integrate GitHub issue discovery into support workflows.
    • Contributed to AI-powered request routing tools that categorized technical issues and improved resolution speed.
    • Partnered with enterprise clients on custom Shopify app development and complex API integrations (GraphQL & REST).
    • Acted as an escalation point for high-priority technical issues across checkout, orders, and fulfillment.
    • Ruby on Rails
    • GraphQL
    • REST APIs
    • AI Tooling
    • MCP
  2. Full-stack engineering on high-traffic travel shopping and pricing experiences.

    • Launched product detail features that generated $1.6M in incremental revenue.
    • Enhanced pricing infrastructure, adding $370K in gross profit through improved change notifications.
    • Integrated Affirm financing via GraphQL on high-traffic package pages, improving checkout flexibility.
    • Ran A/B tests and built dashboards to measure feature performance and guide product iteration.
    • GraphQL
    • A/B Testing
    • Pricing
    • Front End
    • Back End
  3. F

    Freelance Shopify Consultant

    Self-employedNov 2018 – Nov 2020

    Remote · Greater Phoenix Area

    Helped e-commerce merchants grow through storefront optimization, paid acquisition, and marketing.

    • Optimized Shopify storefronts with SEO, analytics, and UX improvements to boost conversions.
    • Designed and executed PPC campaigns (Google, Facebook, Amazon), reducing CPC by 20–30% and lifting CTRs by 30–50%.
    • Created and deployed email marketing campaigns and managed end-to-end social media strategy and growth.
    • Delivered site design, optimization, and ongoing maintenance for multiple Shopify merchants.
    • Shopify
    • SEO
    • PPC
    • Email Marketing
    • UX
  4. Yoga Democracy

    FounderMar 2013 – Aug 2018

    Cave Creek, AZ

    Built an eco-friendly activewear brand with original artwork at the centre of every design — from sourcing fabric to running an in-house production studio.

    • Founded and scaled an eco-conscious activewear brand on Shopify to $800K+ in annual revenue.
    • Built an engaged social media community of 80K+ followers, driving organic growth.
    • Expanded sales channels across Shopify, Amazon, and wholesale distribution.
    • Led an 8-person team managing product lifecycle, operations, and marketing.
    • Successfully exited the business in 2018 to pursue new opportunities.
    • Creative Direction
    • Surface Design
    • Graphic Art
    • Product Design
    • eCommerce

I occasionally write on Substack.